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Lenders Help

Technical support resources are available for approved users and administrators of Freddie Mac’s applications, systems and tools on this page.

If you need help with resetting your password, refer to this document.

If you need technical assistance, we encourage you to contact our customer support.

  1. How do I reset my passwords/update my contact information?

    You can reset your passwords/update your contact information using this document.

  2. How can I access the password-protected content on FreddieMac.com?

    If you are a Freddie Mac Multifamily Optigo® Lender, you may access password-protected documents and files on FreddieMac.com by obtaining a username and password that can be provided by your company's system administrator. To access the Log In to AllRegsSeller/Servicer Guide on AllRegs®, new users should contact their system administrators to receive a subscriber ID. Next, go to AllRegs® to register by entering your email address. You will then receive a message requesting your subscriber ID. Once this registration process is completed, you will receive an AllRegs password.

  3. How do I get a copy of the Freddie Mac Multifamily Seller/Servicer Guide ?

    Anyone can access the Guide on AllRegs by using the log in button on the Guide and Forms page .

    Additionally, if your company has a subscription to AllRegs, you can access the subscription version at AllRegs.com.

  4. Where can I find the Multifamily Seller/Servicer Guide forms and documents?

    The Multifamily Seller/Servicer Guide forms and documents can be found here. Non-Guide forms are also available there.

  5. Who is my Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH), or Asset Management & Operations contact at Freddie Mac?

    Please reach out to these contacts for information on the business area you have questions about (Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH), or Asset Management & Operations).

    To reach a regional office, refer to the regional map.

  6. How can I start/stop receiving email messages from Freddie Mac Multifamily?

    To receive emails on Multifamily news, updates, alerts and training opportunities, register using our Multifamily Email Preference Center. To opt-in, provide us with basic contact information and subscribe to the news topics that you would like to receive on a regular basis.

    To change your subscription categories or unsubscribe, simply click on “Manage Your Email Preferences" or "Unsubscribe" at the bottom of your most recent Freddie Mac Multifamily email.

  7. Where can I find information about Freddie Mac Multifamily’s trainings and events?

    Our trainings and events can be found here.

    If you need help registering or have questions about an event, please email the Multifamily Conferences and Events team. If you need help registering or have questions about training, please email the Multifamily Learning team.

  8. What is Optigo® ?

    Optigo is the new name for our Lender network, loan offerings and execution. It’s how we express our drive to create optimal solutions, then go out and get them done.

    We're still Freddie Mac Multifamily. Optigo captures the way we work: innovating our business by partnering with our customers. Together, we're transforming the future of multifamily housing finance.

    Read More here

Contact your system administrator to obtain usernames and passwords to use our selling and servicing applications, systems, and tools. Once you have your credentials, use our Lenders Resources to help you get started. General materials can be found below.

User Technical Documentation

  1. .htmSystem Administrators 10/26/2020 tool tip iconListed alphabetically by company name
  2. .pdfFAM - Set Up Account and Profile 8/31/2020
  3. .pdfGetting Started with our Website, Email Alerts, and Applications - Plus Training Opportunities 7/28/2020 tool tip iconProvides instructions for getting started with Freddie Mac's applications, systems and tools, including our email subscription options.
  4. .pdfPassword Resets and Profile Updates 12/1/2017 tool tip iconProvides instructions for resetting your Freddie Mac Multifamily application passwords and updating your contact information.
  5. .pdfDMS - Managing Your Access At-A-Glance 5/13/2013 tool tip iconProvides instructions for managing your password and user profile for Freddie Mac's Document Management System (DMS).login required
  6. .pdfDMS - Getting Started At-A-Glance 7/17/2012login required

As a Freddie Mac system administrator, your role is to grant and terminate users’ access to various systems, as well as to assign and manage rights. Use the application and materials below to help you with your management tasks.

  MSOR 

MultiSuite® Online Registration

Register users for
  • Multifamily secure content
  • General Loan Information (GLI)
  • MultiSuite for Investor Reporting
  • Origination & Underwriting System (OUS)
  FAM 
Freddie Mac Access Manager

System Administrators Technical Documentation

  1. .htmSystem Administrators 10/26/2020 tool tip iconListed alphabetically by company name
  2. .pdfICT User Access Request 10/5/2020 tool tip iconUse to add/delete user access for the ICT.
  3. .pdfFAM - Add Access to Existing User Account 8/31/2020
  4. .pdfFAM - Create New User Account with Access 8/31/2020
  5. .htmFAM - Set Up New Users - Recorded Training 8/3/2020
  6. .pdfAdministering Freddie Mac Applications - At-A-Glance 7/28/2020 tool tip iconOverview of system administrator roles and responsibilities.
  7. .pdfGetting Started with our Website, Email Alerts, and Applications - Plus Training Opportunities 7/28/2020 tool tip iconProvides instructions for getting started with Freddie Mac's applications, systems and tools, including our email subscription options.
  8. .pdfFAM - Quick Reference Guide 7/15/2020 tool tip iconIncludes FAQs about the Freddie Mac Access Manager
  9. .pdfOnboarding Users to myOptigo and FAM 7/15/2020 tool tip iconQuick onboarding tips about myOptigo and the Freddie Mac Access Manager
  10. .pdfFAM - Set Up New Users 6/26/2020 tool tip iconGuide to set up new users in Freddie Mac Access Managerlogin required
  11. .pdfDMS New User Setup, Reactivation and Deactivation Form 1/30/2020
  12. .pdfSystem Administrator Training 3/29/2016
  13. .pdfPRS/Reserve Reporting System Administrator Quick Start Manual 3/11/2015
  14. .pdfOUS v.2.1. System Administrator Guide for Seller/Servicers 2/6/2013
  15. .pdfCRT System Administrator User Request Approval At-A-Glance 11/2/2012 tool tip iconInstructions on how to manually approve CRT user requests.
  16. .pdfCRT System Administrator Tutorial 10/30/2012 tool tip iconCRT launch webinar for system administrators held October 25, 2012.

Verification

In addition to your access management role, system administrators must also complete and submit Form 1148, System User Verification and Certification, every six months to certify to Freddie Mac that each user granted access to a software application is a current employee of or vendor for the Lender, and that all user contact information is correct.

Note: in addition, an authorized officer must complete and submit Form 1149, System Administrator Verification and Certification, every six months to certify to Freddie Mac that each of the current system administrators is a current employee of or vendor for the Lender with appropriate application access and authority. Refer to the forms for specific instructions.