For user access issues, refer to our AllRegs Access Guide.


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  1. Are there any resources and trainings that I can use to learn how to use the Guide?

    Freddie Mac provides a Guide Resources Overview document that details available Guide resources.

    Freddie Mac posts a user guide that details how to use the Guide on AllRegs. Find it here. Freddie Mac also offers the following short training videos on Optigo Academy:

    Note that these training videos show the free site version of AllRegs, which provides only the Freddie Mac Multifamily Seller/Servicer Guide.

    ICE Mortgage Technology offers training videos on using AllRegs available at

    Note that these AllRegs training videos show the subscription site version of AllRegs, which provides the Freddie Mac Multifamily Seller/Servicer Guide as well as several other guides and materials.

  2. Can I place personal notes within the body of the Guide?

    Yes, via the subscription version of AllRegs. There you may make two types of notes available in the online version of the Guide, "Private" and "Public." Only you can see private notes, while public notes can be viewed by everyone in your organization. Click on the "Notes" tab in the Guide for instructions on how to use this feature. If these options are not available, reach out to your organization’s AllRegs System Administrator.

  3. I get a lot of results when I search for something on AllRegs. Is there any way to filter my results?

    Yes, you can filter results. Use the “Advanced Search” drop-down menu next to the search field. You can then filter by Guide content.

    Additionally, if you select “Options” underneath the search field, you can choose to find synonyms, match all words, match any words, or match exact phrase. If you know the exact term you are looking for and want the least results, choose “match exact phrase.”

  4. How can I tell what's changed in the Guide?

    Freddie Mac publishes a Guide Bulletin each time there are changes to the Guide chapters, forms, and exhibits. Guide Bulletins explain the changes. Freddie Mac also publishes Guide Updates Spreadsheets, which list Guide impacts associated with the changes announced in the Bulletins. The Bulletins and corresponding Guide Updates Spreadsheets can be accessed at and via AllRegs.

    To be notified of a Bulletin’s publication, sign up for email notifications by subscribing for Multifamily emails. Additionally, you can sign up to receive E-Alerts on AllRegs.

    Additionally, Guide additions made within the past year are “color-coded” with green text.  To identify when a recent change was made, hover over the green text and the effective date will appear.  

  5. How do I search within the Guide?

    When searching in the Guide keep your search simple and use Guide Glossary terms when applicable. Describe what you need with as few terms as possible. For further guidance, refer to the AllRegs User Guide.


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  1. Does Freddie Mac offer free access to the Multifamily Seller/Servicer Guide on AllRegs®?

    Yes. Anyone can access the Guide on AllRegs  at this link.

    Additionally, if your company has a subscription to AllRegs, you can access the subscription version at

  2. What is the difference between the free version and the subscription version of AllRegs?

    Freddie Mac offers a free access to the Multifamily Seller/Servicer Guide on AllRegs at

    If your company has a paid subscription to AllRegs, you can access the Guide and additional guides and materials such as the Freddie Mac Single-Family Seller/Servicer Guide, Fannie Mae Single-Family Guide and FHA, Treasury, VA, Ginnie Mae and HUD requirements.

  3. How is the Guide organized?

    The Freddie Mac Multifamily Seller/Servicer Guide consists of chapters, exhibits, forms, Glossary and Directory. The chapters are categorized as follows: Chs. 1-7: Freddie Mac and Seller/Servicer Relationship, Chs. 8-11: Property, Borrower and Credit Underwriting, Chs. 12-16SBL: Reserved, Chs. 17-28A: Originating Cash and Bond Credit Enhancement Mortgages, Chs. 29- 35: Title, Insurance, Final Delivery, Warehousing and File Retention, Chs. 36-49: Servicing Freddie Mac Loans, Chs. 50-54: Accounting and Reporting, Chs. 55-59: Documentation and Deliveries, and Chs. 60-69: Third-Party Reports.

  4. Whom do I call if I can't access the Guide?

    Refer to our AllRegs Access Guide. If you are still experiencing technical difficulties with AllRegs, contact ICE Mortgage Technology at 800-848-4904.