Refer to the Frequently Asked Questions below about the Multifamily Seller/Servicer Guide (Guide) to find answers to common inquiries and helpful guidance.

For user access issues, refer to our AllRegs Access Guide.

Functionality

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Are there any resources and trainings that I can use to learn how to use the Guide?

Yes, Freddie Mac offers several resources to help you navigate and use the Guide effectively.

Start with the Guide Resources Overview, which provides an overview of the resources available to support your use of the Guide.

You can also access the User Guide on AllRegs®. In addition, Optigo Academy® offers several short training videos:

Please note that these videos demonstrate the free site version of AllRegs, which includes only the Freddie Mac Multifamily Seller/Servicer Guide.

For additional AllRegs training, ICE Mortgage Technology provides a library of training videos on their website. These videos demonstrate the subscription version of AllRegs, which includes the Freddie Mac Multifamily Seller/Servicer Guide along with additional industry guides and resources. You can access them here: AllRegs User Guide.

Do you have topic-specific Guide resources that I can utilize?

Yes, we provide a variety of resources to help you navigate Guide-specific topics, including:

Appraisals

Asset Management

Insurance

Organizational Chart, Know Your Customer, Due Diligence

Property Condition and Environmental Site Assessments

Can I add personal notes within the Guide?

Yes. If you have access to the subscription version of AllRegs, you can add notes directly in the online Guide:

  • Private: Visible only to you
  • Public: Visible to others in your organization

To learn how to create and manage notes, select the Notes tab within the Guide and follow the instructions provided. If the feature is unavailable, contact your organization’s AllRegs System Administrator.

Can I filter my AllRegs search results?

Yes. To narrow your results, select Advanced Search next to the search bar and filter by Guide content. For more targeted searches, select Options below the search field to:

  • Find synonyms
  • Match all words
  • Match any words
  • Match an exact phrase

If you know the exact term you're searching for, choose Match Exact Phrase to return the most precise results.

How can I tell what's changed in the Guide?

Freddie Mac publishes a Guide Bulletin whenever there are changes made to the Guide chapters, forms, or exhibits. Each Bulletin explains the changes, and the corresponding Guide Updates Spreadsheets lists the impacted sections. The associated Redlined Guide Changes, detail the changes to the Guide. Each are available on the Freddie Mac website.

To stay informed about new updates, you can:

  • Subscribe to Multifamily emails
  • Sign up for AllRegs E-Alerts

You can also identify recent Guide changes in AllRegs. Content added within the past year appears in green text. Hover over the highlighted text to see the effective date of the update.

How do I search within the Guide?

For the best search results, keep your search terms simple and use Guide Glossary terms whenever possible. A few specific keywords often work better than a long phrase. For further guidance, refer to the AllRegs User Guide.

Accessibility

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Does Freddie Mac offer free access to the Multifamily Seller/Servicer Guide on AllRegs®?

Yes. Anyone can access the Guide on AllRegs at this link.

If your company has an AllRegs subscription, you can also access the Guide through the subscription version at AllRegs.com.

What is the difference between the free and subscription versions of AllRegs?

Freddie Mac offers free access to the Multifamily Seller/Servicer Guide on AllRegs through its website. 

If your company has an AllRegs subscription, you can access the Guide plus additional industry guides and materials such as the Freddie Mac Single-Family Seller/Servicer Guide, Fannie Mae Single-Family Guide and FHA, Treasury, VA, Ginnie Mae and HUD requirements.

How is the Guide organized?

The Freddie Mac Multifamily Seller/Servicer Guide consists of chapters, exhibits, forms, a Glossary and a Directory. The chapters are grouped by topic: 

  • Chapters 1-7: Freddie Mac and Seller/Servicer Relationship 
  • Chapters 8-11: Property, Borrower and Credit Underwriting 
  • Chapters 12-16SBL: Reserved 
  • Chapters 17-28A: Originating Cash and Bond Credit Enhancement Mortgages 
  • Chapters 29-35: Title, Insurance, Final Delivery, Warehousing and File Retention 
  • Chapters 36-49: Servicing Freddie Mac Loans 
  • Chapters 50-54: Accounting and Reporting 
  • Chapters 55-59: Documentation and Deliveries 
  • Chapters 60-69: Third-Party Reports

If you're not sure where to start, try searching the Guide or browsing the Glossary for key terms related to your topic.

Whom do I call if I can't access the Guide?

If you’re having trouble accessing the Guide, start by reviewing the AllRegs Access Guide for troubleshooting tips. 

If you still need help, contact ICE Mortgage Technology at 800-848-4904 or visit their website at AllRegs Help.