Excellence in Servicing
With the Excellence in Servicing Awards, we’re recognizing our industry partners whose strong efforts to uphold the Freddie Mac Multifamily Servicing Standard help provide stable, affordable housing to renters across America. Thank you for your collaboration!
2025 Winners
Wells Fargo Bank, N.A.
Corah Crump
Corah is a valued partner who consistently demonstrates excellence in portfolio management while ensuring full compliance with Freddie Mac regulations. She proactively addresses potential issues before they arise and holds extensive knowledge of portfolio products and sound management practices. With a consistently positive attitude, Corah collaborates effectively to resolve challenges and always ensures timely and accurate portfolio reporting and remittance.
Key Attributes
Timely Reporting & Remittance, Detail Oriented, Forward-thinking
Nominator
Loan Servicing
Newmark
Grace Gunning
Grace consistently demonstrates exceptional work, providing complete and high-quality consent request submissions while achieving top tier scores. Impressively, 30% of her rating scores are above average or superior, with none falling below average. This is a testament to Grace’s diligence and expertise. She also handles complex and routine transactions and always provides appropriate details and analysis. Grace maintains clear and concise communication throughout the entire consent request lifecycle, ensuring seamless execution and collaboration. Beyond her performance metrics, Grace is highly responsive and proactive in seeking guidance ahead of consent submissions, demonstrating foresight and commitment to the borrower and her lender shop.
Key Attributes
Clear Communication, Responsive, Complete Consent Requests
Nominator
Asset Management
Lument Capital
Farah Kelsey
Farah is being recognized for her outstanding contributions as a peer. She consistently demonstrates exceptional responsiveness to CRC inquiries and communicates effectively. Her proactive involvement in the rollout of the new Multifamily Eligibility System Exhibit F functionality was very helpful and provided valuable insight. As a first adopter, she not only embraced the new system but also provided critical feedback that helped refine our process.
Key Attributes
Sound Risk Management, Collaborative, Proactive Communication
Nominator
Counterparty Risk & Compliance (CRC)
Walker & Dunlop
Matt Sutton
Matt is a pleasure to work with. He is well versed in the requirements needed for our securitization process and meets deadlines. Matt is also always ahead of the game. He responds and delivers requested information in a timely and meticulous manner, while proactively providing updates. Matt’s emphasis on collaboration and dedicated nature helps deliver sound surveillance practices.
Key Attributes
Reliable, Proper Due Diligence, Proactive Monitoring
Nominator
Portfolio Surveillance
