Excellence in Servicing
With the Excellence in Servicing Awards, we’re recognizing our industry partners whose strong efforts to uphold the Freddie Mac Multifamily Servicing Standard help provide stable, affordable housing to renters across America. Thank you for your collaboration!
2026 Winners
Newmark
Dave Maisel
Dave is a reliable collaborator who skillfully adapts to an evolving risk landscape. He engages in discussions with Freddie Mac about financial crime prevention and information security procedures applicable to Newmark and the broader network. In doing so, Dave helps support Freddie Mac’s efforts to enhance seller/servicer standards. He has also played a role in facilitating discussions about affiliated appraisal firm disclosures in Freddie Mac appraisals, showing initiative and demonstrating his partnership. During Multifamily Seller/Servicer Guide reviews, Dave is a dependable contributor, offering thoughtful input that yields valuable insights.
Key Attributes
Sound Risk Management, Collaborative, Communicative
Nominator
Counterparty Risk & Compliance
Capital One N.A.
JJ Oleniacz
JJ is an outstanding business partner who consistently applies a proactive and detail-oriented approach to surveillance. He oversees several Freddie Mac high-risk loans, which require careful attention and significant effort to manage. JJ demonstrates exceptional diligence by conducting comprehensive reviews of property inspections and financial reports and actively following up to ensure issues are promptly addressed. He continuously communicates in a timely manner and provides transparent updates regarding property-level matters, helping ensure all parties remain aligned and able to move forward efficiently.
Key Attributes
Robust Risk Analysis, Proper Due Diligence, Proactive Monitoring
Nominator
Asset Management & Portfolio Surveillance
Lument Capital
Tyler Smith
Tyler is a proven top-tier servicing partner. He is highly responsive to requests, anticipates potential issues before they escalate, and works collaboratively to ensure that matters are resolved efficiently and thoughtfully. Tyler’s approach reflects a strong understanding of the operational and strategic considerations involved in servicing multifamily assets. By utilizing his knowledge and communication skills, Tyler effectively represents the servicer perspective.
Key Attributes
Responsive, Collaborative, Proactive
Nominator
Asset Resolution
Greystone Servicing Company
Chelsy Todd
Chelsy is a valued partner who delivers exceptional performance in managing a complex and diverse portfolio. Her work is marked by keen attention to detail, thoughtfulness and expertise. One of Chelsy’s notable strengths is her responsiveness. She promptly addresses inquiries and issues, helping clients and colleagues feel supported. Her reporting is accurate and timely, underscoring her commitment to transparency. Chelsy’s approachable nature fosters seamless collaboration, and she is willing to assist with any challenge. Chelsy consistently demonstrates strong industry standards.
Key Attributes
Detail Oriented, Flexible, Proactive
Nominator
Loan Servicing
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