Technical support resources are available for approved users and administrators of Freddie Mac’s applications, systems and tools on this page.

If you need help with resetting your password, refer to this document pdf.

If you need technical assistance, we encourage you to contact our customer support.

  • Our staff is available to provide fast resolution to your issues between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday, via our customer support line at 866-685-8436 (866-MultiFM).
  • After hours, send your questions to the Multifamily Service Desk
  1. How do I reset my passwords/update my contact information?

    You can reset your passwords/update your contact information using this document pdf.

  2. How can I access the password-protected content on FreddieMac.com?

    If you are a Freddie Mac Multifamily Optigo® lender, you may access password-protected documents and files on FreddieMac.com by obtaining a username and password that can be provided by your company's system administrator. To access the Seller/Servicer Guide on AllRegs®, new users should contact their system administrators to receive a subscriber ID. Next, go to AllRegs® to register by entering your email address. You will then receive a message requesting your subscriber ID. Once this registration process is completed, you will receive an AllRegs password.

  3. How do I get a copy of the Freddie Mac Multifamily Seller/Servicer Guide?

    Anyone can access the Guide on AllRegs by using the log in button on the Guide and Forms page.

    Additionally, if your company has a subscription to AllRegs, you can access the subscription version at AllRegs.com.

  4. Where can I find the Multifamily Seller/Servicer Guide forms and documents?

    The Multifamily Seller/Servicer Guide forms and documents can be found here. Non-Guide forms are also available there.

  5. Who is my Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH) or Asset Management & Operations contact at Freddie Mac?

    Please reach out to these contacts for information on the business area you have questions about (Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH) or Asset Management & Operations).

    To reach a regional office, refer to the regional map.

  6. How can I start/stop receiving email messages from Freddie Mac Multifamily?

    To receive emails on Multifamily news, updates, alerts and training opportunities, register using our Multifamily Email Preference Center. To opt-in, provide us with basic contact information and subscribe to the news topics that you would like to receive on a regular basis.

    To change your subscription categories or unsubscribe, simply click on “Manage Your Email Preferences" or "Unsubscribe" at the bottom of your most recent Freddie Mac Multifamily email.

  7. Where can I find information about Freddie Mac Multifamily’s trainings and events?

    Our education and events can be found here. You can also find self-paced learning modules at Optigo Academy - it's free for Optigo lenders to create an account.

    If you need help registering or have questions about an event, please email the Multifamily Conferences and Events team. If you need help registering or have questions about training, please email the Multifamily Learning team.

Contact your system administrator to obtain usernames and passwords to use our selling and servicing applications, systems and tools. Once you have your credentials, use our Lenders Resources to help you get started. General materials can be found below.

User Technical Documentation

As a Freddie Mac system administrator, your role is to grant and terminate users’ access to various systems, as well as to assign and manage rights. Use the application and materials below to help you with your management tasks.

 FAM 
Log In
to FAM

Freddie Mac Access Manager

Register users for:

  • Insurance Compliance Tool (ICT)
  • Multifamily secure content
  • myOptigo functions
  • Origination & Underwriting System (OUS)

System Administrators Technical Documentation

Verification

In addition to your access management role, system administrators must also complete and submit Form 1148, System User Verification and Certification pdf, every six months to certify to Freddie Mac that each user granted access to a software application is a current employee of or vendor for the Lender, and that all user contact information is correct.

Note: In addition, an authorized officer must complete and submit Form 1149, System Administrator Verification and Certification pdf, every six months to certify to Freddie Mac that each of the current system administrators is a current employee of or vendor for the lender with appropriate application access and authority. Refer to the forms for specific instructions.