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Multifamily Guide: Frequently Asked Questions

  1. Does Freddie Mac offer free access to the Multifamily Seller/Servicer Guide on AllRegs®?

    Yes. Anyone can access the Guide on AllRegs at this link.

    Additionally, if your company has a subscription to AllRegs, you can access the subscription version at AllRegs.com.

  2. What is the difference between the free version and the subscription version of AllRegs?

    Freddie Mac offers a free version of AllRegs via https://mf.freddiemac.com/lenders/guide/ for access to the Multifamily Seller/Servicer Guide.

    If your company has a paid subscription to AllRegs, you can access the Guide and additional materials all in one place. The additional materials include the Freddie Mac Single-Family Seller/Servicer Guide, Fannie Mae Guides and FHA, Treasury, VA, Ginnie Mae and HUD requirements.

  3. Is there any training I can take to learn how to use the Guide?

    Freddie Mac offers a user guide that details how to use the Guide on AllRegs. Find it here.

    Additionally, Ellie Mae offers training clips on using AllRegs at https://www.elliemae.com/allregs-user-training.

  4. Can I place personal notes within the body of the Guide?

    Yes, via the subscription version of AllRegs. There you may make two types of notes available in the online version of the Guide, "Private" and "Public." Only you can see private notes, while public notes can be viewed by everyone in your organization. Click on the "Notes" tab in the Guide for instructions on how to use this feature.

  5. I get a lot of results when I search for something on AllRegs. Is there any way to filter my results?

    Yes, you can filter results. Use the “All Content” drop-down menu next to the search field. You can then filter by Guide content and choose to include old content.

    Additionally, if you select “Options” underneath the search field, you can choose to find synonyms, match all words, match any words, or match exact phrase. If you know the exact term you are looking for and want the least results, choose “match exact phrase.”

  6. How can I tell what's changed in the Guide?

    Freddie Mac publishes a Guide Bulletin each time there are changes to the Guide chapters, forms, and exhibits. Guide Bulletin cover letters explain the changes; these cover letters can be accessed these cover letters can be accessed at https://mf.freddiemac.com/lenders/guide/bulletins.html and via AllRegs.

    To be notified of a Bulletin’s publication, sign up for email notifications by subscribing for Multifamily emails. Additionally, you can sign up to receive E-Alerts on AllRegs.

    Finally, new language in the text of the Guide is color-coded in green and the date that each section goes into effect is also provided by hovering over the green text.

  7. Whom do I call if I can't access the Guide?

    If you are experiencing technical difficulties with the Guide on AllRegs.com, please contact Ellie Mae Client Services at 800-848-4904.