Our Enhanced Servicing Standard
Since Freddie Mac now completely guarantees our securities, we are acting as master servicer, resolving consent requests and managing workouts for all loans we purchase going forward — streamlining decisions with greater certainty and a consistent borrower experience.
Aiming for the Best Servicing Experience
We’re listening to our seller/servicers and borrowers so we can continually improve efficiencies and the overall servicing experience. Our comprehensive approach to managing loans after closing ensures a consistent experience with our dedication to:
Premium Customer Care
Dedicated staff with specialized expertise ensures continuous enhancements through collaborative partnerships.
Predictable Flexibility
Providing greater clarity so primary servicers can respond quickly to sponsors’ changing needs and unexpected challenges.
Thoughtful Asset Oversight
Continued engagement throughout the loan term ensures a holistic experience for sponsors and ongoing asset quality for investors.
Enhancing the Servicing Experience
We’re always listening for ways to increase efficiencies.
Working With Us
With enhancements to our servicing model, seller/servicers remain the primary servicer with Freddie Mac as the master and special servicer throughout the life of the loan. Our streamlined approach provides added certainty for seller/servicers and borrowers.
For Seller/Servicers:
- Consistent standards and clear expectations
- Direct and open communication
- Collaborative opportunities for feedback and enhancement
For Borrowers:
- Transparent, streamlined support
- Fast answers and creative solutions in times of need
- Sustained presence through the life of the loan
Excellence in Servicing Awards
Our servicing partners help us raise the bar to provide a better borrower experience.
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