Technical support resources are available for approved users and administrators of Freddie Mac’s applications, systems and tools on this page.
If you need help with resetting your password, refer to this document.
If you need technical assistance, we encourage you to contact our customer support.
You can reset your passwords/update your contact information using this document.
If you are a Freddie Mac Multifamily OptigoSM Seller/Servicer, you may access password-protected documents and files on FreddieMac.com by obtaining a username and password that can be provided by your company's system administrator. To access the Log In to AllRegsSeller/Servicer Guide on AllRegs®, new users should contact their system administrators to receive a subscriber ID. Next, go to AllRegs® to register by entering your email address. You will then receive a message requesting your subscriber ID. Once this registration process is completed, you will receive an AllRegs password.
OptigoSM Approved Freddie Mac Seller/Servicers have access to the Multifamily Seller/Servicer Guide through AllRegs®. If you don’t have access, contact your system administrator(s) for access.
The Multifamily Seller/Servicer Guide forms and documents can be found here. Non-Guide forms are also available there.
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To change your subscription categories or unsubscribe, simply click on “Manage Your Email Preferences" or "Unsubscribe" at the bottom of your most recent Freddie Mac Multifamily email.
Optigo is the new name for our Seller/Servicer network, loan offerings and execution. It’s how we express our drive to create optimal solutions, then go out and get them done.
We're still Freddie Mac Multifamily. Optigo captures the way we work: innovating our business by partnering with our customers. Together, we're transforming the future of multifamily housing finance.
Contact your system administrator to obtain usernames and passwords to use our selling and servicing applications, systems, and tools. Once you have your credentials, use our Seller/Servicer Resources to help you get started. General materials can be found below.
As a Freddie Mac system administrator, your role is to grant and terminate users’ access to various systems, as well as to assign and manage rights. Use the application and materials below to help you with your management tasks.
In addition to your access management role, system administrators must also complete and submit Form 1148, System User Verification and Certification, every six months to certify to Freddie Mac that each user granted access to a software application is a current employee of or vendor for the Seller/Servicer, and that all user contact information is correct.
Note: in addition, an authorized officer must complete and submit Form 1149, System Administrator Verification and Certification, every six months to certify to Freddie Mac that each of the current system administrators is a current employee of or vendor for the Seller/Servicer with appropriate application access and authority. Refer to the forms for specific instructions.