https://MF.FreddieMac.com/

Seller/Servicer Help

Technical support resources are available for approved users and administrators of Freddie Mac’s applications, systems and tools on this page.

If you need help with resetting your password, refer to this document.

If you need technical assistance, we encourage you to contact our customer support.

  1. How do I reset my passwords/update my contact information?

    You can reset your passwords/update your contact information using this document.

  2. How can I access the password-protected content on FreddieMac.com?

    If you are a Freddie Mac Multifamily Seller/Servicer, you may access password-protected documents and files on FreddieMac.com by obtaining a username and password that can be provided by your company's system administrator. To access the Log In to AllRegsSeller/Servicer Guide on AllRegs®, new users should contact their system administrators to receive a subscriber ID. Next, go to AllRegs® to register by entering your email address. You will then receive a message requesting your subscriber ID. Once this registration process is completed, you will receive an AllRegs password.

  3. How do I get a copy of the Freddie Mac Multifamily Seller/Servicer Guide ?

    Approved Freddie Mac Seller/Servicers have access to the Multifamily Seller/Servicer Guide through AllRegs®. If you don’t have access, contact your system administrator(s) for access.

  4. Where can I find the Multifamily Seller/Servicer Guide forms and documents?

    The Multifamily Seller/Servicer Guide forms and documents can be found here. Non-Guide forms are also available there.

  5. Who is my Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH), or Asset Management & Operations contact at Freddie Mac?

    Please reach out to these contacts for information on the business area you have questions about (Conventional, Seniors Housing, Small Balance Loan, Targeted Affordable Housing (TAH), or Asset Management & Operations).

    To reach a regional office, refer to the regional map.

  6. How can I start/stop receiving email messages from Freddie Mac Multifamily?

    To receive emails on Multifamily news, updates, alerts and training opportunities, register using our Multifamily Email Preference Center. To opt-in, provide us with basic contact information and subscribe to the news topics that you would like to receive on a regular basis.

    To change your subscription categories or unsubscribe, simply click on “Manage Your Email Preferences" or "Unsubscribe" at the bottom of your most recent Freddie Mac Multifamily email.

  7. Where can I find information about Freddie Mac Multifamily’s trainings and events?

    Our trainings and events can be found here.

    If you need help registering or have questions about an event, please email the Multifamily Conferences and Events team. If you need help registering or have questions about training, please email the Multifamily Learning team.

Contact your system administrator to obtain usernames and passwords to use our selling and servicing applications, systems, and tools. Once you have your credentials, use our Seller/Servicer Resources to help you get started. General materials can be found below.

User Technical Documentation

  1. .htmSystem Administrators 3/5/2018 tool tip icon
  2. .pdfPassword Resets and Profile Updates 12/1/2017 tool tip icon
  3. .pdfGetting Started with our Website, Email Alerts, and Applications - Plus Training Opportunities 3/1/2016 tool tip icon
  4. .pdfInstallation Guide for Investor Reporting - Windows 7 6/16/2014 tool tip iconlogin required
  5. .pdfDMS - Managing Your Access At-A-Glance 5/13/2013 tool tip iconlogin required
  6. .pdfDMS - Getting Started At-A-Glance 7/17/2012login required

As a Freddie Mac system administrator, your role is to grant and terminate users’ access to various systems, as well as to assign and manage rights. Use the application and materials below to help you with your management tasks.

  MSOR 

MultiSuite® Online Registration

Register users for
  • Multifamily secure content
  • General Loan Information (GLI)
  • MultiSuite for Investor Reporting
  • Origination & Underwriting System (OUS)

System Administrators Technical Documentation

  1. .htmSystem Administrators 3/5/2018 tool tip icon
  2. .pdfDMS New User Setup, Reactivation and Deactivation Form 11/15/2016
  3. .pdfICT User Access Request 11/15/2016 tool tip icon
  4. .pdfSystem Administrator Training 3/29/2016
  5. .pdfGetting Started with our Website, Email Alerts, and Applications - Plus Training Opportunities 3/1/2016 tool tip icon
  6. .pdfAdministering Freddie Mac Applications - At-A-Glance 10/9/2015 tool tip icon
  7. .pdfPRS/Reserve Reporting System Administrator Quick Start Manual 3/11/2015
  8. .htmDownload Citrix Receiver - Windows 7 6/16/2014 tool tip iconlogin required
  9. .pdfOUS v.2.1. System Administrator Guide for Seller/Servicers 2/6/2013
  10. .pdfCRT System Administrator User Request Approval At-A-Glance 11/2/2012 tool tip icon
  11. .pdfCRT System Administrator Tutorial 10/30/2012 tool tip icon

Verification

In addition to your access management role, system administrators must also complete and submit Form 1148, System User Verification and Certification, every six months to certify to Freddie Mac that each user granted access to a software application is a current employee of or vendor for the Seller/Servicer, and that all user contact information is correct.

Note: in addition, an authorized officer must complete and submit Form 1149, System Administrator Verification and Certification, every six months to certify to Freddie Mac that each of the current system administrators is a current employee of or vendor for the Seller/Servicer with appropriate application access and authority. Refer to the forms for specific instructions.