Managing Director and Regional Head of West Coast Small Loan Production for Greystone
A seat at the table has to be more than a courtesy. Your voice has to count.— Ana Ramos
How do you describe yourself?
A: I’m very family-oriented and my home life is a priority. At the same time, I am very passionate about my work, people, customer service, and the unique skill set I bring to the table. As the Managing Director and Regional Head of West Coast Small Loan Production, I bring over 20 years of commercial real estate lending experience, specializing in Agency origination and execution. I lead by example and create a transparent, collaborative, inclusive, efficient, resourceful, and fun environment.
What is your business role?
A: My role is to oversee a team of producers, analysts, and a transaction manager. A typical day begins with coffee, going over emails to establish priorities for that day, and quoting deals to get them off the street. I am a resource and advocate for any deals located in the Western region. The goal at the end of the day is to make sure our customers’ overall experience exceeds service expectations and that we deliver certainty of execution on every deal.
How did you get started in the Multifamily Industry?
A: A bit of serendipity. I was working as a bookkeeper at a non-profit and a colleague had left for a position at ARCS (now PNC), and shortly after that, she told me about an opening as an entry-level underwriting processor. I jumped at the opportunity for a career change and it was a natural fit because I am very detail-oriented and just excited to start something new.
What is your biggest business accomplishment so far?
A: I’m not comfortable talking about accolades, but what I do get a sense of accomplishment is from seeing someone whom I’ve mentored excel at what they do. I’m always willing to give someone a chance if they’re hard-working – much like the chance I was given when I started out in multifamily lending. I like to pay it forward.
Have you experienced any challenges as a woman in a predominately male industry?
A: At one point in my career it was just about getting a seat at the table. Then it was wanting that seat to go beyond just being a courtesy. What’s the point of being invited if your voice doesn’t count? That’s been the biggest challenge, however, I do see change is happening as more woman bring awareness and their voice is being heard.
What's the best part of your job?
A: Seeing the fruits of mentoring when my team thrives, collaborates, and feels empowered to make decisions. Staying committed to customer service, product knowledge, and attention to detail to differentiate ourselves from our competitors, which in turn, allows us to challenge ourselves to create higher service standards for our customers.
Did you have any role models who influenced or inspired you?
A: There are many who have inspired me, from managers to people of extraordinary talent in our industry. I have been lucky to have had incredible industry leaders in my career thus far, and I hope to be that someone for a future rising star in mortgage lending.
How do you in turn help other women who are coming up behind you to succeed?
A: I take every chance to become involved in women’s networks and platforms where women are elevated and encouraged to showcase their expertise. I am also a founding sponsor of Greystone’s Women’s Network, which was created to open doors for junior level female talent and provide mentoring opportunities for those looking to learn from other women in our industry.
Any advice to share?
A: Don’t be intimidated if you don’t have the right resume for a role you aspire to be in. With a strong work ethic, passion, integrity, and humbleness, you can achieve anything. Find an advocate that will encourage, empower, challenge, and help you build the confidence you need to grow. Embrace change and be innovative. Allow yourself and others to fail and make mistakes, if you are learning from them. Lastly, I heard this at a conference and it really resonated with me, “learn to fall in love with being uncomfortable.”
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